Momentum Volkswagen - (713) 596-3300

Hope you take this in consideration when buying a car from these guys!!! I scheduled my 2004 Jetta for the 20,000 miles maintenance at Momentum Volkswagen in Houston, TX on Thursday July 3, 2008 at 8:00 a.m. This service is covered under the Car Care Service Plan i selected whe i purchased the car. The 20,000 mile coupon says "OIL CHANGE WITH FILTER REPLACEMENT, TIRE ROTATION, REPLACE DUST POLLEN FILTER" The people at Momentum told my wife that we had to pay the difference for all the other measurements they were going to perform in my car. She immediately talked to a representative of Fidelity Warranty, who adviced her to tell the service advisor and the service manager that they should talk directly to Fidelity Warranty in order to deal with this issue. The service manager at Momentum, Mr. Derek Bennet, did not even try to contact Fidelity; he just said that the coupon was Archer's and that was only worth the oil change - he mentioned an amount about ninety dollars. I can not believe they can not honor my policy!... I bought the car in an authorized dealer of VW, and I do not care if it is Archer, or Momentum, or whatever; for me it is VW... I already placed my Complaint with Car Care Service. ... don't you hate when these people says that it was just a misunderstanding... it is not ; it is a discourtesy and unprofessionalism from Momentum.

I was looking to buy a pre-owned Jetta and Momentum Volkswagen had more than one in stock. In fact, according to autotrader and and cars dot com, Momentum had about 3 vehilces which matched my criteria. I called the Momentum sales rep Stephen Lutz and he said the vehicle I was interested in was in stock. I gave him my number and said I would be in that Saturday or as soon as the check arrived. When my check did arrive, I called Stephen the next morning to assure it was in stock and he said it was. I told him I would be there that afternoon. Well.....guess what happened? I drove all the way there and Stephen Lutz wouldn't even talk to me. He said he was "too busy" and quickly pawned me off onto another salesperson. Bad start Steven. After that, I find out that the car he said WAS there earlier that morning was in fact sold the day before....so they had completely wasted my time. I thought to myself, at least I could look at the other vehilcles that matched my criteria - there are two left. Sadly, they were sold as well. These same cars which were NOT in stock are still listed as available on the autotrader and cars dot com to this day. I called to speak to the manager about my experience and had to leave a message. I told them word of mouth can really hurt a business. I guess they didn't believe me.

An absolute rip-off! I took the car in for an oil-change and to have a bulb replaced. My bill was over $200! I was frozen with shock! I mean, they charged me $58 to have the bulb fitted!! They charged me $55 to change the oil, not including the price of oil by the way! I booked the car in for 8am thinking I would be in and out quick. I picked the car up at noon after being told the wait would be an hour tops! Absolute wankers they are. Never again.